This Refund and Cancellation Policy explains how you can cancel or seek a refund for food purchased through the Platform. Under this Policy: Cancellations will be considered only if the request is made within 7 days of placing the order. However, cancellation requests may not be considered if such sellers/merchant(s) listed on the Platform have been notified of the order and have started the process of shipping them, or the food is out for delivery. In such a case, you may choose to reject the food at home. Warm Crave does not accept cancellation requests for perishable items such as flowers, food items, etc. However, refund/replacement may be made if the User establishes that the quality of the food delivered is not good. In case of receipt of damaged or defective items, please report to our Customer Service team. The request will be considered after the seller/merchant listed on the Platform investigates and determines the fault at their end. This must be reported within 7 days of receiving the food.
If you feel that the food received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the food. The customer service team will take appropriate decision after looking into your complaint.
In case of complaints regarding food that comes with warranty from the manufacturers, please escalate the issue to them.
In case of any refund accepted by Warm Crave, it will take 14 days for your refund to be processed.
Refund Policy
We offer refunds/exchanges within the first 30 days from the date of your purchase. If 30 days have passed since your purchase, you will not be offered any kind of return, exchange or refund. To become eligible for a return or exchange, (i) the item purchased must be unused and in the same condition as you received it, (ii) the item must have its original packaging, (iii) if the item you purchased is on sale, then the item may not be eligible for a return/exchange. Further, only such items are replaced by us (depending on the exchange request), if such items are found to be faulty or damaged. You agree that there may be a certain category of food/items that are exempted from return or refund. Such categories of food will be identified to you on the item of purchase. For exchange/refund approved requests (as applicable), once your returned food/item is received and inspected by us, we will send you an email to notify you of the receipt of the returned/exchanged food. Further. If it has been approved after quality checks from our side, your request (i.e. return/exchange) will be processed as per our policies.
